At CVC Solicitors we pride ourselves in providing our clients with an excellent service and transparent and realistic costs at the outset of a matter and upon request.
Not all matters have a ‘fixed fee’ and it can be difficult to estimate at times how long a particular matter may take to resolve, but we shall provide you with a realistic and comprehensive costs estimate. We shall also discuss the risks of your matter and agree an amount we shall not exceed without your written agreement, if applicable.
All of our staff have much experience in their field and all fee earners are supervised. For information on the experience and qualifications of our fee earners please see the Our Team page.
If your matter is not on a ‘fixed fee’ or in the case of conveyancing on an ‘estimated cost’, our hourly rates are as follows for different staff members, according to their qualifications and experience – (please note the rates below do not include VAT):
| Directors, Senior Solicitors, Senior Legal Executives & Consultants | £285.00 |
| Solicitors, Legal Executives & Snr Executives | £250.00 |
| Licensed Conveyancers | £250.00 |
| Assistant Solicitors, Executives | £230.00 |
| Trainee Solicitors & Trainee Legal Executives | £185.00 |
Your matter will be allocated to a fee earner with the appropriate experience to assist you with your matter.
If you need clarification on any of the fees listed or to ask about specific fee earners expertise please do not hesitate to contact us.
For fee information on specific areas please click on the tab below to take you to the relevant section.
PERSONAL SERVICES
BUSINESS SERVICES
Complaints
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided you should inform us immediately so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint you can read our Complaints Procedure here.
Raising a complaint will not affect the way we handle your case.
What to do if we cannot resolve your complaint:
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, you can take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was a case for complaint.
If you would like more information about the legal Ombudsman you can contact them at: www.legalombudsman.co.uk; call them on 0300 555 0333; email them at enquiries@legalombudsman.org.uk or write to them at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.
